1. Where is NestNova based?
NestNova is based in Australia. We operate our business online and source products via trusted global suppliers.
2. How does shipping work?
We ship directly from our suppliers to your door. Delivery typically takes 7–20 business days. Tracking is provided for all orders.
3. Can I cancel or change my order?
Orders can be cancelled or changed within 24 hours. Once processing begins, changes may not be possible.
4. What if my item is damaged?
Contact us immediately at info@nestnova.com.au with photos of the damage. We will arrange a replacement or refund based on the issue.
5. Do you accept returns?
Yes, we accept returns for faulty or incorrect products. See our Shipping & Returns page for details.
6. How can I contact support?
Reach out to us via email at info@nestnova.com.au. We aim to respond within 1 business day.